Dennis D Folkerts' Resume (Last updated February 27th 2008)

Results-driven and well developed Manager and Team Leader with extensive experience in orchestrating all aspects of business operations while demonstrating excellent communication and diplomacy qualities. Exemplary knowledge of Business Management and Project Leadership policies and procedures, as well as Team leadership and Development. Actively pursuing a Management position in an operational environment that will effectively utilize acquired skills and abilities while demonstrating leadership experience.

Overall supervision of over 100 employees in a call center environment. Implemented and enforced all company rules and regulations to be in compliance with high company standards. Prioritized daily tasks to ensure the best possible quality of work was being produced while striving to promote a strong team environment. Trained all employees daily in correspondence with new projects as they became available. Implemented problem resolution and quality control as well as handled all inbound calls involving customer complaints. Attended weekly teleconference calls with upper management and other I & A facilities to remain educated and involved in constantly changing project specific policies and procedures. Continuously conducted meetings as needed to keep the facility motivated and to create open lines of communication using the appropriate chain of command. Weekly brainstorming meetings to provide incentives to motivate employees to exceed both the company standards and their own.

Established and maintained strong relationships with new and exisiting clients. Remained determined to follow up on all sales leads from a variety of sources including phone, walk-in's, newspaper ads and referrals. Communicated daily with sales manager to ensure individual and department sales goals were met and exceeded. Educated customers to help them make selections by building customer confidence, offering suggestions and opinions as needed. Ensured that clientele was consistently informed by notifying them of all all preferred customer sales and future merchandise of potential interest. Attended sales training courses to maintain strong knowledge base of all vehicle makes and models in order to inform the customer of all new and existing products. Actively generated a strong team oriented environment while remaining personally committed to staying motivated and
competetive to ensure personal growth within the company.

Established and maintained strong relationships with new and exisiting clients. Remained determined to follow up on all sales leads from a variety of sources including phone, walk-in's, newspaper ads and referrals. Communicated daily with sales manager to ensure individual and department sales goals were met and exceeded. Educated customers to help them make selections by building customer confidence, offering suggestions and opinions as needed. Ensured that clientele was consistently informed by notifying them of all preferred customer sales and future merchandise of potential interest. Attended sales training courses to maintain strong knowledge base of all vehicle makes and models in order to inform the customer of all new and existing products. Actively generated a strong team oriented environment while remaining personally committed to staying motivated and competetive to ensure personal growth within the company.

Provided operations analysis, implementation of defined strategies and actions to ensure desired results are achieved. Initiated monitoring, evaluating and training of entire sales team and assistant manager.Administered and maintained personal and professional development by evaluating and improving the effectiveness of management, key employees, and staff. Provide all tools necessary for each individual to exceed while boosting moral and increasing company growth and sales. Developed annual and quarterly strategic operating plans supportive of corporate objectives and focused on leveraging operational strengths/opportunities and resolving weaknesses or threats. Assisted sales reps with closing business opportunities and held daily meetings to ensure any problems were handled promptly so that no obstacles existed to keep the team from succeeding. Received recognition for boosting sales to become one of the leading stores within the company.